“It has generally been my experience that the very top peopleof truly great organizations are servant-leaders. They are the most humble, the most reverent, the most open, the most teachable, the most respectful, the most caring, and the most determined. When people with the formal authority or positional power refuse to use that authority and power except as a last resort, their moral authority increases because it is obvious that they have subordinated their ego and positional power and use reasoning, persuasion, kindness, empathy, and, in short, trustworthiness instead.”
–Robert K. Greenleaf, founder of the Greenleaf Center for Servant Leadership